Job Title: Insurance Sales and Service Specialist (Member Engagement Centre)
Location: Dublin 4 (35, Shelbourne Road, Ballsbridge)
Work Type: Onsite/Hybrid option
Are you passionate about helping people? Do you thrive in a fast-paced, rewarding environment? Then a career as an Insurance Sales and Service Specialist with our client could be the perfect fit.
Our client is a global insurance sales company expanding their business into Ireland. This is a brand new opportunity new to the Irish market.
Our client are more than just a company. They are a team dedicated to providing exceptional service to their members. As an Insurance Sales and Service Specialist, you'll be at the heart of their mission, making a real difference in the lives of others every single day. You'll be the go-to resource for their members, providing solutions for their insurance needs, ensuring they feel secure and satisfied.
What you'll do:
- Provide expert support and guidance to our members via phone.
- Find creative solutions to complex issues and ensure a positive member experience.
- Collaborate with a team of dedicated professionals all working towards a common goal.
- Demonstrate leadership potential with a view to future progression.
- Support and coach other team members to reach their potential, contributing to a strong team dynamic.
What you'll get:
- The satisfaction of knowing you're making a real difference in people's lives.
- A fast-paced dynamic work environment where you'll constantly learn and grow.
- The opportunity to be part of a team that values collaboration and mutual success.
- The chance to work for an organisation consistently recognized for its exceptional service and employee culture.
- A clear career path for ambitious insurance professionals who demonstrate leadership qualities.
Key Responsibilities:
- Provide exceptional customer service, addressing member requests, conducting research, and resolving disputes efficiently and effectively.
- Build strong member relationships by gathering information, identifying life events, assessing needs, and presenting the benefits of their insurance products.
- Proactively identify and suggest appropriate insurance products to meet member needs.
- Achieve sales and service targets while adhering to regulatory compliance guidelines and procedures.
- Capture and document relevant business information accurately and in a readily retrievable manner.
- Understand and apply risk management principles within the scope of the role, utilising organisational resources and adhering to policies and procedures.
- Actively participate in personal and professional development, responding positively to feedback and overcoming challenges.
- Escalate systemic issues impacting member satisfaction.
- Demonstrate emerging leadership capabilities, support peer development, and contribute to a positive team culture.
Requirements:
- Minimum of 2 years of experience in the insurance industry
- Customer contact experience in an insurance sales and service environment (preferred but not essential)
- Experience multitasking in a Windows operating system environment
- Excellent business English communication skills (oral and written)
- Ability to work effectively in a fast-paced environment
Skills and Abilities:
- Service Excellence: Proven ability to provide exceptional customer service, exceeding member expectations.
- Member Focus: Demonstrated understanding of the needs of the members. Ability to proactively identify and address both expressed and unexpressed needs.
- Problem-Solving: Strong analytical and critical thinking skills to effectively resolve member issues and identify opportunities.
- Product Knowledge: Comprehensive understanding of their insurance products and the ability to articulate their features and benefits persuasively.
- Sales Closing: Proven ability to effectively close sales and secure agreements.
- Communication: Excellent verbal and written communication skills and ability to adapt communication style to diverse member needs.
- Risk Management: Basic understanding of risk management principles and their application in a business setting.
- Self-Development: Commitment to continuous learning and professional growth.
Qualifications:
Candidates should ideally be graduates or postgraduates and possess or be working towards APA or CIP qualifications.
Benefits:
- Competitive Salary with performance bonus opportunities
- We invest in your career, financial and academic support for professional qualifications aligned to your role
- Hybrid working options after training period (4 days onsite)
- 23 days paid time off
- 2 days volunteering for charity
- 1 Company day (in lieu of Thanksgiving)
- New office, in a great location and close to bus and Dart
- Company Pension
- Life Assurance
- Income Protection
- Medical insurance
- Recognition program
- Wellness Account
Other:
Background screening and full conflict of interest disclosures are required as part of the recruitment process.
Ready to join a team that's committed to excellence? Apply now and start making a difference!
