Inbound/Outbound Call Handling
Updating Customer Files
Communication with Internal Departments
Handling Documentation and Transferring to Relevant Departments
Meeting Operational Targets
Experience: Previous contact center or financial services experience is preferred
Tech Savvy: Ability to quickly pick up new systems and have good working knowledge of MS Office
Communication: Strong verbal and written communication
Adaptability: Can handle change and fast-paced work, including high-volume data processing.
Accuracy & Accountability: High attention to detail, follow procedures, and take ownership of work.
Team-Oriented: While able to manage own workload, you're also expected to collaborate and contribute to team goals.
This is ideal for someone who:
Enjoys problem-solving and helping customers
Is confident working with KPIs within a team setting
Wants to grow in a financial services or loan administration environment