Data Labeling Analyst - Sorani Kurdish Speaker

11 month contract | 100% onsite in Dublin

Fluency in Kurdish (Sorani dialect) and Arabic (mandatory)

Overview

A global digital organisation's response team plays a critical role in safeguarding users and businesses across large-scale online platforms. As a Trust & Safety Specialist, the role focuses on protecting users from harmful content, malicious actors, and emerging risks, while contributing to a safe and trusted digital environment.

This position involves working on real-time incidents, investigating risks, and collaborating with international teams to enhance safety systems, policies, and operational processes.

Key Responsibilities

• Review, investigate, and resolve escalations involving harmful or policy-violating content across multiple platform surfaces (including user-generated content, advertising, and commerce)
• Interpret and enforce platform policies, including content, advertising, and commerce guidelines
• Monitor content trends and proactively identify emerging risks, with a focus on Gulf and Iraqi Kurdish markets
• Act as a regional subject matter expert, applying cultural context and language nuance to risk detection
• Conduct in-depth investigations and flag potential threats or violations
• Accurately document findings and contribute to enforcement actions and policy improvements
• Utilise internal AI tools and systems to support content review and risk analysis
• Analyse escalation and review data to generate insights and improve workflows, tools, and policies
• Collaborate cross-functionally with teams such as Policy, Legal, Product, Engineering, and Operations
• Support operational delivery to ensure KPIs and SLAs are consistently met or exceeded
• Contribute to continuous improvement initiatives and operational projects
• Participate in a global team environment, including occasional on-call or weekend support

Typical Day

• Reviewing escalated content and resolving platform-related issues
• Monitoring regional trends and identifying emerging risks
• Investigating complex and sensitive cases
• Collaborating with internal stakeholders on escalations and projects
• Using tools and data to improve decision-making and operational workflows

Performance Metrics

• Adherence to SLAs and escalation response timelines
• Quality and accuracy of decisions and investigations
• Ability to prioritise and manage workload effectively
• Contribution to operational insights and process improvements

Minimum Qualifications

• Fluency in Kurdish (Sorani dialect) and Arabic (mandatory)
• 5+ years of experience in Trust & Safety, online operations, consulting, or similar roles
• Strong understanding of content moderation and policy enforcement
• Ability to handle graphic or sensitive content professionally
• Strong analytical skills, including experience with tools such as Excel or SQL
• Proven ability to make decisions under pressure and manage competing priorities
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Background in Quality Assurance or Quality Operations
• Experience improving processes, policies, or workflows
• Strong data analysis and reporting capabilities