About the Role
Are you a fluent Estonian speaker looking to start or grow your career in a dynamic, fast-paced environment? We are seeking a detail-oriented Customer Service Agent to support our client's growing Estonian market.
In this role, you will deliver world-class service to our customers exclusively through written channels (Live Chat & Email)-no phone calls required. You will take ownership of customer inquiries, resolve account queries, and ensure a seamless experience every step of the way.
Key Responsibilities
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Customer Support: Deliver high-quality, efficient support via chat and email, targeting first-contact resolution.
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Problem Solving: Take full ownership of player and account inquiries, resolving issues directly or routing them to the correct internal teams.
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Compliance & Accuracy: Maintain accurate customer records in compliance with Anti-Money Laundering (AML) and fraud prevention standards.
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Engagement & Growth: Communicate promotional updates and product details clearly, driving engagement and brand loyalty through targeted outreach campaigns (no cold calling).
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Team Collaboration: Support adjacent operations and broader business needs as required.
Requirements
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Languages: Native or fluent (C1/C2) level in written and spoken Estonian.
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Language Advantage: Additional proficiency in one or more of the following languages is a strong plus: Czech, Slovak, Hungarian, Polish, Bulgarian, German, or Finnish.
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Communication Skills: Excellent written communication skills in Estonian, with a focus on tone, clarity, and speed.
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Mindset: Strong problem-solving aptitude, attention to detail, and a customer-first attitude.
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Tech-Savvy: Comfortable navigating CRM tools, internal systems, and back-office databases efficiently.
What We Offer
- Competitive salary + strong benefits
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Comprehensive training and continuous professional development.
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Collaborative, multicultural team culture.
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Career path progression into specialized operational or leadership roles.
Ready to apply?
Submit your CV in English today to get started!
