Business Implementation Manager (Client Onboarding)
Location: Dublin (Hybrid)
Role Overview
We are seeking an experienced Business Implementation Manager to join a leading global financial services organisation. This position is responsible for managing the end-to-end onboarding and implementation of new clients, with a particular focus on migration planning, execution, testing, and successful transition into business-as-usual operations.
Working closely with internal stakeholders and external clients, you will play a key role in delivering complex onboarding projects while ensuring a high standard of client service, operational control, and project delivery throughout the implementation lifecycle.
This is an excellent opportunity to join a dynamic fund services environment with exposure across the full investment operations lifecycle.
Key Responsibilities
- Act as the primary relationship manager between sales, business development, operations, and external clients throughout the onboarding process.
- Lead end-to-end client implementation projects, taking ownership of migration planning and execution.
- Coordinate complex client migrations, ensuring delivery against agreed timelines and implementation plans.
- Manage and oversee testing activities, including:
- Dry runs
- Parallel runs
- Data validation and reconciliations
- Develop and maintain detailed migration runbooks and implementation documentation.
- Ensure all onboarding activities are completed accurately and in line with governance, risk, and quality standards.
- Support the successful transition of newly onboarded clients into operational teams.
- Build and maintain strong relationships with clients throughout implementation.
- Monitor onboarding performance metrics and ensure service delivery expectations are achieved.
- Identify opportunities to improve onboarding processes, client experience, and operational efficiency.
- Act as an escalation point for implementation and migration-related issues.
- Support continuous improvement initiatives and strategic change projects across the business.
- Participate in additional business projects as required.
Experience Required
- 8-10+ years' experience within fund services, asset servicing, or fund administration.
- Minimum 5 years' experience operating at Manager level.
- Strong experience delivering client onboarding, implementation, or migration projects.
- Proven experience managing full migration lifecycles, from planning through post-implementation stabilisation.
- Hands-on experience managing testing programmes, including dry runs, parallel runs, and reconciliations.
- Strong operational knowledge across fund services, ideally including:
- Fund Accounting
- Transfer Agency / Investor Services
- Custody
- Experience acting as a senior client-facing contact during implementations or operational change programmes.
- Previous experience within a global fund administration, custody, or asset servicing environment.
- Knowledge of fund administration platforms such as Geneva, MultiFonds, NTAS, or similar systems is advantageous.
- Strong understanding of the end-to-end fund servicing model, including interactions between Fund Accounting, Transfer Agency, Custody, and Depositary functions.
- Good understanding of operational data flows between administrators, custodians, and third-party providers.
Skills & Qualifications
- Third-level qualification or relevant professional certification.
- Strong project management and implementation delivery experience.
- Excellent stakeholder management and client communication skills.
- High attention to detail with a focus on governance, risk, and quality.
- Proactive, solutions-focused approach with the ability to take ownership of complex initiatives.
- Comfortable working in a fast-paced, evolving environment.
- Strong Microsoft Office skills.
