Our client is a leading global provider of AI-powered Governance, Risk, and Compliance (GRC) software. Their enterprise SaaS platform helps organizations streamline vendor risk management, protect critical assets, and safeguard operational resilience across their global business partner networks.
Role Overview We are seeking an Assurance Services Consultant to join a fast-paced Customer Success team. In this post-implementation consulting role, you will partner directly with enterprise clients to optimize their use of the platform, deliver strategic best-practice guidance, and drive ongoing adoption and customer value.
Key Responsibilities
- Client Advisory: Deliver strategic guidance and best-practice advice to help clients scale and optimize platform adoption post-implementation.
- Strategic Working Sessions: Lead regular consulting sessions to build, enable, and refine client workflows and platform strategies.
- Partnership Building: Serve as a trusted advisor to key client stakeholders, cultivating long-term partnerships that support client retention and expansion.
- Hours & Time Management: Efficiently manage client engagements, project deadlines, and delivery schedules within allocated monthly consulting hours.
- Cross-Functional Impact: Collaborate with internal teams to champion customer needs, enhance process improvements, and support overall customer retention.
Requirements
- Experience: 5+ years of experience in customer-facing SaaS consulting, professional services, or advisory roles.
- Domain Expertise: Strong preference for experience within the Governance, Risk, and Compliance (GRC), Third-Party Risk, or Cybersecurity space.
- Customer-Centricity: Proven ability to analyze complex business needs, reverse-engineer solutions, and optimize user experience.
- Project & Time Management: Demonstrated success managing multiple priorities, timelines, and consulting engagements concurrently.
- Communication: Excellent written and verbal communication skills. Fluency in Spanish is a plus.
