Account Negotiator

Morgan McKinley is partnering with a leading Irish retail bank to hire an account negotator for their head office in Dublin city.

Contract length: 11 months

Working arrangement: onsite

Salary: €29580 p/a

Your Role:

You will be negotiating and creating individual payment arrangements on outstanding customer mortgage, visa and term loan arrears accounts through empathic inbound and outbound call handling

Your Responsibilities:

• Conduct inbound and outbound telephone activity on customer arrears portfolios
• Gather information from customers to validate repayment offers
• Negotiate the required repayment plan to settle the outstanding balance/arrears.
• Review; maintain; accurately update and amend account records on the Company's collection system(s)
• Meet objectives relating to quality call handling
• Comply fully with the Bank processes and procedures
• Comply fully with the industry regulatory procedures directly relating to the Bank
• Conduct initial investigatory work to ascertain potential new information/address for the customer.

Requirements:

Essential

• Leaving Certificate (or equivalent qualification) minimum of 5 passes in 5 ordinary level subjects including Maths and English.
• Prior customer service experience
• Good numerical skills
• Fluent written and spoken English
• Strong PC skills

Desired

• Current understanding of CCMA; CPC and MCC
• Qualified Financial Advisor (QFA)/Accredited Product Advisor in Loans and Regulations

If this sounds like you, apply today with a copy of your CV!