What you will be doing:
* Lead, support and develop a team of account managers, including training, coaching and day-to-day guidance.
* Manage your own portfolio of clients in a fast-paced environment, responding to queries related to invoicing, expenses, payroll, and company accounts.
* Act as the first point of escalation for client queries, complaints and AML documentation issues
* Give regular feedback to team members and support performance reviews
* Identify ways to improve client experience, team processes and support the implementation of those improvements.
* Keep the manager informed of team progress, risks and resourcing needs
* Partner closely with clients, enabling them to focus on their core business by applying strong problem-solving skills to complex queries and ensuring the smooth monthly operation of their finances.
* Apply excellent organisational and administrative skills to effectively multitask and consistently deliver a high standard of client service.
Candidate Profile:
* Proven experience in leading training, mentoring or supervising a team.
* Proven experience in an accounting role preparing financial statements, analysing financial data and preparation of general statutory filings ensuring adherence to tax regulation.
* Proven experience in Irish payroll.
* Proven experience in customer experience role.
* Motivated and a self-starter with initiative and a strong emphasis on delivery and execution.
* Effective communication, administration, and organisational skills with excellent attention to detail and level of accuracy.
* Flexible, creative, and able to multi-task in a fast-paced environment.
