Application Support Specialist - Power BI / Operations
Location: Cork, Ireland (Hybrid)
Job Type: 12-Month Contract
Position Overview
We are seeking an experienced Application Support Specialist for a 12-month contract with a global leader. This role bridges 2nd-line technical support, operational data reporting, and process automation across core enterprise software platforms.
If you have 5+ years of experience resolving platform issues, managing ticketing queues, and manipulating data using Power BI and Power Automate, we want to hear from you.
Key Responsibilities
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Application Support & Ticketing: Manage intake, troubleshooting, and resolution of user issues, system bugs, and account requests within strict SLAs.
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Reporting & Data Manipulation: Extract, clean, and manipulate data using Power BI to build and update operational performance dashboards.
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Workflow Automation: Identify support bottlenecks and build Power Automate flows to streamline routine operational tasks and data handoffs.
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Platform Operations: Monitor platform health, account configurations, and data integrity while working closely with cross-functional technical teams.
Key Requirements
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5+ years of experience in Application Support, Technical Operations, or Systems Analysis.
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Strong Power Platform skills: Practical expertise in Power BI (data manipulation/reporting) and Power Automate.
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Ticketing Systems: Proven experience with enterprise ticketing and issue-tracking tools (e.g., Jira, ServiceNow, Zendesk).
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High Attention to Detail: Exceptional precision in data handling, ticket documentation, and root-cause troubleshooting.
