Morgan McKinley are delighted to be partnering with a growing organisation within industrial services sector to recruit a Customer Service Representative for their team.
This is an excellent opportunity for a customer-focused and organised individual to join a busy environment, supporting customer orders, delivery coordination and transport administration. The successful candidate will play a key role in ensuring orders are processed accurately, deliveries are coordinated efficiently and customers receive a high standard of service.
Key Responsibilities
- Process customer orders received by phone and email, ensuring all details are accurately recorded on internal systems.
- Communicate anticipated delivery dates and times to customers in line with agreed lead times.
- Liaise with internal departments regarding order changes, specific customer requirements and delivery arrangements.
- Maintain and update system records, including customer accounts, delivery addresses and product information.
- Upload delivery information to third-party distribution systems within the required deadlines.
- Liaise with external distribution partners to investigate and resolve delivery queries.
- Coordinate with customers to amend delivery schedules where necessary.
- Work closely with technical representatives to ensure customer sites are ready for scheduled deliveries.
- Adhere to all relevant health and safety procedures and support the wider team with additional duties as required.
The Ideal Candidate
- Leaving Certificate or equivalent qualification.
- Previous experience in a customer service or customer-facing administrative role.
- Experience within logistics, transport or freight would be advantageous but is not essential.
- Strong IT skills, including proficiency in Microsoft Office applications such as Word, Excel and Outlook.
- Familiarity with ERP systems or similar business software.
- Proven ability to manage customer enquiries, troubleshoot delivery issues and resolve queries in a professional and timely manner.
- Excellent communication and interpersonal skills, with a strong customer service focus.
- A proactive, can-do attitude with the ability to use initiative and work independently.
- Highly organised, with strong attention to detail and the ability to prioritise a busy workload.
- A collaborative approach, with the ability to work effectively as part of a team across different departments and locations.
- Candidates must already have the right to work in the EU.
