Customer Service Representative
About the job
Customer Service Representative | Carlow
Salary: Up to €32,000 (DOE)
Location: Carlow Town (Office-Based)
The Role
Are you a "people person" with a passion for solving problems? We are looking for an energetic and empathetic Customer Service Representative to join our team in Carlow. In this role, you won't just be answering phones; you'll be the face (and voice) of our brand, ensuring every customer walks away with a smile.
If you thrive in a fast-paced environment and love turning a challenge into a positive experience, this is the perfect spot for you.
Key Responsibilities
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Inbound Support: Handle a high volume of incoming calls and emails with professionalism and patience.
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Problem Solving: Identify customer needs, research issues, and provide quick, effective solutions.
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Order Management: Process customer orders, returns, and exchanges accurately within our CRM system.
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Account Maintenance: Keep customer records up to date and document all interactions clearly.
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Product Knowledge: Stay up to speed on our services and products to provide expert advice to callers.
What You'll Bring
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Experience: Ideally 1+ years in a customer-facing role (retail, hospitality, or office-based customer service).
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Communication: Exceptional verbal and written English with a friendly, helpful tone.
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Tech Skills: Comfortable using basic computer systems and multi-tasking between different software tabs.
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Resilience: The ability to remain calm and composed, even when dealing with difficult queries.
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Team Spirit: A positive attitude and a willingness to help your colleagues during busy periods.
Why Join Us?
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Salary: A competitive base salary of up to €32,000 depending on your experience.
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Local Convenience: Work in Carlow Town with easy access to shops, cafes, and transport links.
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Training: Full onboarding and continuous support to ensure you're confident in your role.
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Culture: Join a friendly, social team that celebrates success and supports one another.
How to Apply
Ready to kickstart your career in Carlow? We want to hear from you!
Apply now by sending your CV
