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Customer Retention Agent

Job Seekers Ireland IT, Sales Telecoms

Job Summary

  • Waterford
  • Permanent
  • BBBH804262
  • May 11, 2022
  • Competitive
Job Description

An exciting opportunity to join a well-known and successful company based in Waterford City as a Customer Care Agent t.

About this role:

An exciting opportunity to join a well-known and successful company based in Waterford City as a Customer Retention Agent. The role of a Customer Retention Agent is to support customer relationships by answering support calls and resolving issues in an effective and timely manner. If you are customer orientated and want to kickstart your career in a professional and dynamic environment, we want to hear from you.

What's on offer:

  • Excellent support and full On-Site Training
  • Hybrid working options available after completion of training
  • Annual attendance bonus - €1,700.00
  • Lucrative loyalty bonus scheme - €2,000.00 over 2 years
  • Employee referral programme - €500.00 for every successful referral
  • Free mobile phone SIM - giving unlimited free calls, texts and data
  • Frequent Employee Engagement Awards like One4All vouchers and other valuable benefits
  • Fantastic career opportunities

Responsibilities:

  • Provide relevant support and advice to customers on products, services and bills to increase & reward customer Loyalty and Retention
  • Upgrade customer's products and services, giving them the best value and in return earn great incentives and rewards
  • Ensure weekly service delivery targets are met on an ongoing basis.
  • Keep yourself up to date with business and product information and use this knowledge to provide our customers with the best solutions and package to suit their household needs
  • Be a part of a supportive team, delivering targets, great conversion & retention of customers and offering a great customer experiences

Our Ideal Candidate:

  • Excellent listening and communication skills
  • An ability to empathise with our customers
  • Excellent attention to detail and solution orientated
  • Strong computer skills

Desired Experience:

  • Minimum 6 months customer service experience
  • Proficiency in Microsoft Office software

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

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Maureen Piggott
  • Talent Acquisition Specialist
  • 353 (0) 1 6652222
  • mpiggott@morganmckinley.com