An exciting opportunity to join a well-known and successful company based in Waterford City as a Customer Care Agent t.
About this role:
An exciting opportunity to join a well-known and successful company based in Waterford City as a Customer Retention Agent. The role of a Customer Retention Agent is to support customer relationships by answering support calls and resolving issues in an effective and timely manner. If you are customer orientated and want to kickstart your career in a professional and dynamic environment, we want to hear from you.
What's on offer:
Excellent support and full On-Site Training
Hybrid working options available after completion of training
Annual attendance bonus - €1,700.00
Lucrative loyalty bonus scheme - €2,000.00 over 2 years
Employee referral programme - €500.00 for every successful referral
Free mobile phone SIM - giving unlimited free calls, texts and data
Frequent Employee Engagement Awards like One4All vouchers and other valuable benefits
Fantastic career opportunities
Provide relevant support and advice to customers on products, services and bills to increase & reward customer Loyalty and Retention
Upgrade customer's products and services, giving them the best value and in return earn great incentives and rewards
Ensure weekly service delivery targets are met on an ongoing basis.
Keep yourself up to date with business and product information and use this knowledge to provide our customers with the best solutions and package to suit their household needs
Be a part of a supportive team, delivering targets, great conversion & retention of customers and offering a great customer experiences
Our Ideal Candidate:
Excellent listening and communication skills
An ability to empathise with our customers
Excellent attention to detail and solution orientated
Strong computer skills
Minimum 6 months customer service experience
Proficiency in Microsoft Office software
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.