You are visiting this website from:
View All Jobs

Level 2 support

Job Seekers Ireland IT Technology

Job Summary

  • Tralee
  • Permanent
  • BBBH763460
  • Aug 26, 2020
  • Competitive
Job Description

I am currently recruiting for a Level 2 IT Support Specialist. The ideal candidate will have 2/3 years support experience and exposure to Microsoft Office and Office 365.

I am currently recruiting for a Level 2 IT Support Specialist. The ideal candidate will have 2/3 years support experience and exposure to Microsoft Office and Office 365.

This is a fantastic opportunity to build a long term IT career in a Multinational known for its professional development and internal progression.

TASKS

  • Finding solutions from previous cases using the Knowledge Base
  • Working the life-cycle of a help desk incident
  • Collect information on the problem to pass it to T3 if necessary
  • Adding further information and items (Assets, configuration items, clients, etc) to the initial job definition
  • Closing and re-assigning jobs
  • Handling break/fix and configuration issues
  • Guiding customers on troubleshooting
  • Monitor available tools for issues (network, server…)
  • Review information and training available for first level support

SKILLS

  • Technical knowledge regarding company product and services
  • Involved technical understanding of industry standards and practices
  • Strong communication skills
  • Technical writing ability
  • Knowledge of relevant tools and applicable software programs.
  • Troubleshooting
  • Analytical skills
  • Communication skills

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Consultant Details

Consultant Details

default
Jane Olden
  • Candidate Consultant | IT Recruitment
  • 353 (0) 21 2300300
  • janeolden@morganmckinley.com