looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment.
Technical Support Engineer
Your Role and Responsibilities
We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our team work with the world's leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.
In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause.
Our engineers continually flex their programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within Hybrid Cloud Integration spanning multiple operating systems, virtual, and cloud and can:
Who You Are:
Required Technical and Professional Expertise
Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages
Preferred Technical and Professional Experience
About Business Unit
The clients Cloud and Cognitive software business is committed to bringing the power of Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. They provide you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. They're experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With them, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.