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Technical Support Software Engineer (Client Facing)

Job Seekers Ireland IT Technology

Job Summary

  • Dublin
  • Permanent
  • BBBH784620
  • Jun 10, 2021
  • Competitive
Job Description

looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment.

Technical Support Engineer

Your Role and Responsibilities

We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our team work with the world's leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.

Responsibilities include:

  • Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills

In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause.

Our engineers continually flex their programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.

This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within Hybrid Cloud Integration spanning multiple operating systems, virtual, and cloud and can:

  • Drive escalations
  • Proactively drive process improvement and technical knowledge sharing and creation
  • Have more 3+ years' experience
  • Have leadership potential
  • Can work independently

Who You Are:

  • You are highly motivated and have a passion for technology.
  • You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.
  • You are great at debugging, troubleshooting, designing and implementing solutions to complex technical issues.
  • You have basic understanding of software development and programming languages.

Required Technical and Professional Expertise

Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages

  • Experience in Distributed/UNIX/Linux operating systems
  • English language skills including read, write and speak
  • Communication and customer focus skills - be able to understand customer problems and articulate complex problems
  • Ability to troubleshoot and identify the root cause of issues

Preferred Technical and Professional Experience

  • Experience any of the following. (Development, DevOps, Support)
  • Experience in 3-tier web service architecture
  • Scripting skills, such as Perl, Ruby, Python
  • Basic skills in database administration
  • Knowledge in XML technologies
  • Cloud technologies

Required Education

  • High School Diploma/GED

Preferred Education

  • Bachelor's Degree

About Business Unit

The clients Cloud and Cognitive software business is committed to bringing the power of Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. They provide you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. They're experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With them, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.



Consultant Details

Consultant Details

Alex O'Neill
Alex O'Neill
  • Consultant | IT Recruitment
  • 353 (0) 1 4321555