Sales Service Manager

Job Description

A leading Tech Company is looking for an experienced Service Manager to join their team. Great for someone with 6+ years experience in Sales, Account Management or similar

As a Service Manager, it will be your responsibility to;

• Deliver full pieces of program plans, timelines, and tracking documents of moderate to high complexity and scope that are integrated into overarching program management objectives, with minimal assistance.
• Develop and curate project, program, and portfolio management methodologies from best practices, processes, and tools.
• Plan and execute prioritised program work including selecting appropriate methods to most effectively achieve program objectives.
• Independently identify and recommend creative ways to improve on solutions to defined problems via selection of better methods/tools.
• Address commonly escalated issues or triage when required, in a timely manner.
• Anticipate challenges through evaluation and analysis of data and business needs.
• Work within one or more teams to communicate knowledge related to a broad set of tasks.
• Understand and identify key stakeholders and what is needed from them to drive programs forward.
• Influence stakeholders at varying levels, including senior leaders when building networks and contribute to cross-team collaboration.
• Coordinate timelines, goals, and objectives for assigned component(s) of a program.
• Exchange information and best practices with the team, helping to maximise efficiency and reduce rework.
• Create and inform team members of new process improvements within the project.Expertise
• Demonstrate working knowledge of program management best practices and an understanding of related areas of the organisation, including understanding of process impacts and upstream/downstream processes and functions.
• Recognize and independently identify opportunities for improvement.

Qualifications

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in service management, sales, client management experience. operations or consulting.

Preferred qualifications

• 6+ years of relevant experience sales or related experience in top-market, agency, acquisitions, onboarding, channel, and/or app development sales
• Distinctive project management, problem solving and analysis skills, combined with strong business judgement
• Ability to work independently and manage multiple projects simultaneously while paying strict attention to detail
• Ability to synthesise complex messages, data sets / signals and insights into executive-ready communications
• Ability to build relationships, manage and influence senior, cross-functional stakeholders
• MBA or Master's Degree in a related field
• Experience working in a global team
• Language fluency for market(s) of assignment
• Competencies: Manages Complexity Customer Service Mindset Structured Thinking & Solution Focused Intellectual Curiosity Uses Data Ownership Mindset/Makes Tough Calls

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

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