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Multidisciplinary Team Case Officer

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Job Summary

  • Dublin
  • Permanent
  • 2168
  • Mar 13, 2023
  • Competitive
Job Description

The Medical Council is seeking to recruit Multi-Disciplinary Team Case Officer (Administrative Officer Grade) to join our expanding and growing Complaints and Investigations Directorate.

The Medical Council is seeking to recruit Multi-Disciplinary Team Case Officer (Administrative Officer Grade) to join our expanding and growing Complaints and Investigations Directorate.

The Complaints and Investigations team employs several case officers who assist the Preliminary Proceedings Committee ("PPC") of the Medical Council. The PPC is the screening committee responsible for considering complaints received by the Medical Council and deciding whether there is a case for the holding of an inquiry before the Fitness to Practise Committee.

Case Officers will work as part of a multidisciplinary team ("MDT") with Complaints and Investigations managers, as well as solicitors and support executives. The work of a Case Officer is both challenging and rewarding, they work on the frontline of issues arising in the health system and operate to protect the public on a daily basis. The MDT Case Officer will report to the manager and solicitor on the MDT.

Key responsibilities will include:

  • Assisting and supporting the PPC, (and in future the CEO) in triaging and investigating complaints, conducting interviews, taking statements from relevant persons, and procuring relevant documentation and reports.
  • Communicating with key stakeholders including parties to the complaint, legal advisors and committee members.
  • Interviewing witnesses for the purpose of a written statement (this may include travel within Ireland however most interviews take place at our offices/remotely).
  • Working on own initiative in managing a challenging workload, and preparing documentation for PPC meetings, drafting case reports, case plans, directions and taking minutes of meetings where required.
  • This role requires presenting cases at committee meetings, minute writing and drafting of legal letters some of which are complex in nature.
  • Supervision and management of the work of Multi-Disciplinary Team Support Executives where appropriate.
  • Providing statistics and maintaining data storage for reporting purposes.
  • Maintaining relevant database and ICT systems.
  • ·This list is not exhaustive and may be subject to change

Essential Criteria:

  • At least 1 years' experience with investigation/case management experience in a similar role, ideally in a professional body, regulatory environment, or legal firm.
  • A third level qualification.

Desirable Criteria:

  • A legal qualification would be a distinct advantage.
  • A good knowledge of the Medical Practitioners Act 2007, as amended, in addition to the Medical Council's remit and functions, together with the proposed amendments to the Act once the Regulated Professions (Health and Social Care) (Amendment) Act 2020 is introduced.

Essential Characteristics:

  • Ability to manage a busy workload and analyse issues critically in order to operate efficiently.
  • Excellent communication skills, oral and written in particular strong presentation skills are required for the role.
  • Ability to organise his/her own time effectively, prioritise workload and set realistic timelines for delivery.
  • Confidence to communicate and manage a wide variety of stakeholders both internally and externally.
  • Ability to adopt an empathetic approach in dealings with stakeholders
  • Excellent attention to detail and ability to perform well working under pressure.
  • Ability to work effectively as part of a team.

Details of this Appointment:

Position Type: This appointment will be offered on a full-time permanent basis. A 6-Month probationary period applies to this appointment.

Salary: Starting salary will be at €36,114, which is the first point of the Administrative Officer PayScale.

If you are currently a serving civil or public servant, your entry point to the PayScale may be higher based on your current salary.

There will be salary increment each year in line with the Administrative Officer Grade PayScale and subject to satisfactory performance, until the maximum point on the scale has been reached. The rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy.

Administrative Officer PayScale

€36,114 (Starting) €38,758 - €39,514 - €42,825 - €47,063 - €50,288 - €53,538 - €56,833 - €60,126


€65,682¹ (LS1 After 3 years satisfactory service at the maximum)

€67,951² (LS2 After 6 years satisfactory service at the maximum)

Annual Leave: 25 working days plus public holidays

Hours: 35 hours per week, Mon-Fri.

Location: While The Medical Council's offices are located at Kingram House, Kingram Place, Dublin 2, they are temporarily re-located to Europa House, Harcourt St, Dublin 2. We operate a hybrid working model with both remote working and requirement for on-site attendance one day per week.

Pension: The Medical Council offers a pension through the Public Sector Scheme. Contributions to the scheme will commence on joining the organisation. Candidates currently working in the Public or Civil Service may transfer their pension.

Rewards/ Benefits:

Dedicated Wellbeing Group and Wellbeing Initiatives, Employee Assistance Programme, Digital Gym and Wellbeing App, Training and Development, Financial Support for Further Education, Public Service Sick Leave Scheme, TaxSaver Travel Tickets, Bike to Work Scheme, Subsidised Flu Jabs, Paid Exam Leave & Study Leave, Income Continuance Scheme, Team Building and Away Days, Civil Service Credit Union, Annual Salary Increment.

Apply by: 23rd March 2023

Expected Interview Date: Week of the 10th April 2023