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Customer Account Executive

Job Seekers Ireland Financial Services Financial Services

Job Summary

  • Dublin
  • Permanent
  • BBBH781627
  • May 10, 2021
  • Competitive
Job Description

Our client a leading Financial Institution & Retail Bank are seeking to hire a customer accounts executive withinadministrator within the Loan Services team in Dublin

The Role:
The Customer Services Administrator will be the client facing presence of the bank. The purpose of this
position will be to form part of a multi-skilled team of Customer Services Administrators who will
be responsible for providing a first class service to mortgage, deposit, current account and
insurance customers.

Hours: 36.25 hours per week, Evening shift (14.45 - 23.00)

Format: Both, WFH / On site in Dublin

Responsibilities:
- Provide a leading level of Customer Service in a courteous and sensitive manner.
- Excellent telephone manner.
- Customer queries should be resolved efficiently and to agreed deadlines.
- Updating Client Accounts, confirming by letter where necessary and ensuring absolute accuracy at all times.

Experience:
- The successful candidate will typically have up to 2-3 years' experience in customer service.
- Relevant third level qualification or professional equivalent.
- Strong communication skills with an ability to deal with all levels in a confident and professional manner.
- Strong Customer centric focus.
- Be a proactive team player who is motivated by achieving targets.
- Excellent attention to detail required.
- Professional telephone negotiation technique.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

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Consultant Details

Consultant Details

Adam Devereux
Adam Devereux
  • Consultant | Accounting & Finance Recruitment
  • 353 (0) 1 4321555
  • adevereux@morganmckinley.com