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Content Packaging Specialist - Marketing

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Job Summary

  • Dublin City Centre
  • Contract
  • BBBH835092
  • Nov 23, 2022
  • €50k - €70k
Job Description

Our client, a leading tech company in Dublin, is looking for someone with a background in digital advertising, account management, and customer experience for a contract role.

Our client, a leader in the tech and digital advertising space, is looking for someone with a background in marketing, digital advertising, strategy, and customer experience for a unique role within their Content Packaging team. This is an 8.5 months initial contract and is a hybrid role with 3 days onsite in their Dublin HQ.

Responsibilities:

  • Support outcomes within the scope of a larger stakeholder/client project, under some guidance from the manager.
  • Select appropriate approaches from clear options to complete work, under some guidance from manager or senior team members.
  • Apply standard tools, resources, and processes, to troubleshoot defined problems of low to moderate scope and complexity.
  • Escalate complex challenges to senior team members or managers.
  • Work in a team setting by sharing knowledge when relevant to task.
  • Develop working relationships outside the team, internally and externally, to contribute to cross-project collaborations.
  • Follow direction and make suggestions on timing, goals, and objectives for assigned issues, workflows, tools, and/or products.Expertise
  • Possess a foundational understanding of relevant domain(s).
  • Start to acquire an understanding of relevant company-wide technologies and processes.
  • Exercise basic understanding of translating commercial business models/needs into solutions.
  • Partner strategy for solutions
  • Own project documents, take notes, meet deadlines, communicate obstacles early, manage time, and follow work plans.
  • Help execute solutions, with regular support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
  • Help identify trends of solution issues across users/partners/clients and collaborate with internal teams (e.g., engineering) to mitigate risks in the future with minimal guidance. Contribute to developing initiatives and practices to improve solution delivery, develop new delivery workflows, and drive solution innovation with minimal guidance.
  • Support defining of long-term solution strategies in collaboration with cross-functional teams and influence the direction and priority of technical product features and/or the solution with some guidance.
  • Support collaboration with manager-level stakeholders to troubleshoot the most optimal solutions and enhance offerings with some guidance. Support coaching internal and external teams on new solutions/systems, user/partner/client ecosystem, and industry landscape with some guidance. Address escalations to and from stakeholders with some guidance.
  • Help to build and maintain strategic relationships with key stakeholders in user/partner/client/internal organizations to deliver or manage quality solutions and services with some guidance. Contribute to advising on best practices to optimize internal stakeholder/client use of technology to support their business processes with some guidance. Help enhance relationships and seek out new opportunities through consultation and engagement with some guidance.
  • Support assessment and identification of gaps and issues in current products based on user feedback or metrics analysis and quantify impact of solving/the consequences of leaving issues unsolved with some guidance. Support communication of product gaps and issues to internal teams (e.g., Product Management, Business Development, Engineering) with some guidance. Support solving gaps and issues by contribution that can take the form of developing, validating, and documenting new features/solutions with some guidance.

Requirements:

  • Consultative skills: Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.
  • Customer conversations: Ability to utilize open, closed, and leading questioning techniques to understand underlying beliefs, motivations, and causes for behaviors, needs, and desires.
  • Domain-specific knowledge and skills: Ability to develop, understand, and apply domain-specific technical knowledge to complete assigned work, tasks, and support others in the organization.
  • Ability to articulate how customers and partners can use the products, services, and solutions to identify needs, solve problems, and drive growth.
  • Industry knowledge: Knowledge of the changing landscape of the industry, product areas, other key players, and/or markets including technology trends and issues that affect the operations of one's business and organization.
  • Operations management: Ability to manage and execute operational processes, including adherence to documented procedures, definition of SLAs, definition of location and timezone strategy, capacity planning, quality control and oversight of outsourcing partners.
  • Opportunity and pipeline management: Ability to discover opportunities to deliver expanded customer value by effectively managing the pipeline throughout the entire sales/customer lifecycle.
  • Problem-solving Ability: to use critical thinking and diverse data to solve problems, drive decision-making, and make improvements.
  • Project management: Knowledge of project planning methodology, deployment planning process, and sequence. This includes the ability to understand, or to manage smaller parts or phases of a bigger project, or an understanding of how to translate capacity demand into a low-level production system project plan.
  • Situational leadership: Ability to interact confidently, clearly and respectfully with others, especially senior leaders of the organization, to present/defend/clarify concerns or issues regarding an existing project, program or solution. This includes the ability to effectively address difficult questions, handle pushback from a high-level audience, and maintain a professional demeanor while engaging in difficult or sometimes high-pressure situations.
  • Stakeholder management: Ability to create positive relationships with stakeholders through the appropriate management of expectations and agreed objectives. Including building trusting, collaborative relationships and rapport with different functional stakeholders.
  • Systems thinking: Understanding of the processes involved with studying a procedure within a business area in order to identify its goals and purposes and create systems and procedures that will achieve them in an efficient way.
  • Technical acumen: Ability to quickly learn the general concepts and principles in a statistical and mathematical domain, solve or analyze issues or provide useful insights, and demonstrate interest and curiosity in acquiring knowledge across similar domains.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Kim Tompkins
Kim Tompkins
  • Team Leader | Remote Delivery