Call Centre Customer Service Advisor

Job Description

Permanent tsb are seeking a high energy team who are passionate about providing best in class digital and direct experience.

Permanent tsb are seeking a high energy team who are passionate about providing best in class digital and direct experience.

The successful candidate will be operating in a fast moving environment which requires high levels of energy and a passion for Digital and Direct.

Your Responsibilities:

• Provide excellent customer service while understanding customer needs, customer segments, PTSB products and digital capabilities in a timely manner.
• Maintain a professional manner at all times when dealing with customer phone queries and champion ptsb values in your interactions.
• Demonstrate ability to think outside of the box and be solution driven with an ability to multi-task in a busy environment.
• Be 'risk aware' and contribute to the maintaining of robust risk framework in Digital and Direct by ensuring your customer interactions are conducted in accordance with legislative, regulatory, and PTSB policies and offer solutions to customers are appropriate to their needs.
• Contribute to business objectives in a controlled and compliant manner
• Have a passion for professionalism and commitment to continuous self-development.
• Work collaboratively together with the wider function under the Digital and Directs Centres of Excellence Model

Essential Requirements:

• A passion for exceeding customer expectations and experiences with excellent interpersonal and effective communication skills
• Passion for continuous improvement and learning with a commitment to complete professional qualifications within 2 years to enable you to progress your career within Permanent TSB - Qualified Financial Advisor - recognised qualifications to permit the discussion of product information and provide advise to customers i.e QFA, APA in both Loans and Savings & Investments
• Previous proven experience in customer service either in Retail, hospitality industries.
• Solution driven self-starter that is organised, efficient and excellent communicator.
• Ability to work against KPI's and exceed targets.
• Minimum pass in Leaving Cert English and Maths.

This is a permanent role based in permanent tsb's Blackrock Dublin.

If this sounds like you, and you're ready to kick-start your career in the banking sector, then apply today and join one of Irelands leading banks.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.