Excellent opportunity for an experienced System Administrator to join a well known and established company based in Cork.
Reporting to the Group IT Team Leader, the post holder will work collaboratively with the Group IT Team and be responsible for the management, administration and support of all IT systems and applications across the System to ensure optimum service delivery.
Key Duties and Responsibilities:
Deputise for the Systems Administrator/Team Leader and undertake projects as required (this will include the supervision of Systems Administrators and Technician staff, setting work tasks and undertaking evaluations and performance reviews).
Troubleshoot and resolve all technical system issues to ensure that all live IT systems are maintained and operational at all times.
Provide General I&T and Systems Administration support
Monitor and report on the Group 24 hours IT Support scheme to ensure that it is effective, runs smoothly and meets the needs of the business
Participate in the Group 24 hours I&T support scheme rota as required.
Work collaboratively with the Group IT Team to proactively maintain and further enhance existing systems (this will involve both scheduled and unscheduled out of hours work for system maintenance and development).
Ensure that the I&T help desk is run efficiently and effectively resolve all recorded issues in a timely manner.
Responsible for minimising system failures and unplanned stoppages through planned maintenance, health checks and ongoing monitoring of systems.
Proactively educate end users on the Information Systems on an ongoing basis.
Carry out standard system tasks such as admin, backups, new Citrix builds, data recovery and user admin (O365, InfoSec issues, new users etc).
Administer hardware and software maintenance and support contracts by liaising with the Head of IT Operations/Supplies Officer.
Participate in the selection, procurement, installation and maintenance of new IT systems and new software installations.
Responsible for agreed action plans for installations and the necessary briefing of personnel (these plans will be drawn up in conjunction with the Head of IT Operations).
Will ensure conformance to all IT SOPs
Undertake additional work out of hours (as required) for the maintenance and upgrade of existing systems. Time in Lieu will not normally apply for this work unless the annual accumulated out of hours work exceeds 91 hours.
Carry out any additional duties that may arise as indicated by the Systems Administrator/Team Leader.
Project manage particular systems projects as agreed with the Head of IT Operations.
Work with key stakeholders, both internally and externally to develop group software solutions.
Update existing and draft new SOP's to facilitate enhanced IT service delivery.
Review, audit and continuously improve IT protocols to enhance efficiency and effectiveness.
Participate fully in the preparation and maintenance of documentation for the business
Keep abreast of current IT best practices.
Work collaboratively with other members of Group I&T to enhance the overall performance of the function.
Will be required from time to time to visit other locations within the group, so own transport and full driver's license will be necessary
5 years' experience as a Systems Administrator
Citrix Administration experience
Active Directory and O365
LAN/WAN and wireless networks.
Avaya IPT experience
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.