Here are 3 key steps to help you select the right RPO provider for your business.
The effectiveness of your recruitment efforts depends on several components, such as the processes that are in place, different techniques used in these processes, the people involved and the technology.
All these elements are interdependent and so your recruitment is only as strong as its weakest component.
That also refers to an RPO - in order to be effective, your RPO provider should offer a healthy combination of the above elements. When searching for or considering engaging in an RPO partnership, it’s essential to evaluate your potential partner in terms of the areas listed above.
However, the process of selecting the right partner is much more complex than that; it's a big decision for your organisation. The guidelines below will help you prepare for and assess potential RPO providers in the most effective way.
In order to receive the service that you need, you will have to fully understand your hiring requirements that brought you to the point of researching RPO as a solution in the first place.
It is recommended that you carry out an internal audit to fully understand the current state of your recruitment processes prior to formally submitting a request for proposal (RFP).
Your potential provider will ask you to clarify what your current processes are, what resources you have available, and who are the main stakeholders involved, so be prepared to answer those questions.
There are also several questions you can ask yourself in preparation for choosing the right supplier:
Answering these questions will help you to build a better understanding of what it is you’re looking to achieve through your work with an RPO provider. You will then be in a better position to ask specific information and quickly filter out potential partners based on their capacity to meet your specific requirements.
Once you fully understand the current state of your recruitment, you should be able to precisely define your requirements. Based on those, you will be able to quickly identify potential partners that could be the best fit for your business.
There are five different categories you can use as a basis for filtering out potential vendors:
Rather than providing a pre-designed RPO solution, we build unique solutions for each client. As a result, no two RPO programmes that we deliver are ever the same.
When researching different providers, you may wish to consider how much flexibility you may need for your organisation.
When choosing an RPO provider, it’s crucial to look for a partner who can meet your specific requirements and understand your business, culture and industry.
In order to assess whether the company meets the discussed criteria, make sure to ask some of the questions below:
Make sure you ask for references and if you can, speak to some of these to get a better understanding of the capability of the potential provider.
Finally, request for information on the vendor’s formal issue escalation process. In RPO, as in any other type of business project or initiative, certain challenges and issues may arise. An experienced vendor will have a formal identification, escalation and resolution process in place.
There are numerous different types of RPO providers that can vary in their flexibility, location, specialisation or even the type of services they offer.
When looking for the right partner for your company, make sure to ask for the basic information and then go a level deeper to get a strong understanding of the vendor. Watch out for elements such as their experience, capacity, culture and their way of working. Your goal here should be to learn as much as you can about the company before you sign the contract.