-
Support the delivery, enhancement, and lifecycle management of enterprise security platforms, including CCTV, access control, facial recognition, Physical Identity and Access Management (PIAM), and connected devices.
-
Assist in solution analysis, system integration, technical assessments, and troubleshooting for new technology initiatives, enhancement projects, and legacy platforms.
-
Identify process improvements, automation opportunities, and practical applications of AI/automation tools to enhance productivity and service delivery quality.
-
Coordinate project activities across all stages, including requirements gathering, testing, deployment, documentation, and operational transition.
-
Track project milestones, dependencies, action items, risks, and issues, ensuring timely follow-up and escalation when necessary.
-
Prepare clear, accurate status updates, dashboards, and reporting materials for governance forums and leadership reviews.
-
Monitor vendor deliverables, service quality, issue resolution, and strict compliance with project requirements.
-
Partner closely with internal technical teams, operational stakeholders, and third-party vendors.
-
Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
-
4 to 6+ years of relevant experience in IT service delivery, system implementation, application support, or project coordination.
-
Practical experience with .NET/.NET Framework, JavaScript, PowerShell, microservices, Power Apps, T-SQL, and relational databases (e.g., MS SQL Server, Oracle Database).
-
Proven experience coordinating technology projects and managing third-party vendor deliverables.
-
Excellent written and spoken English, combined with fluent spoken Cantonese and Mandarin.
-
Ability to articulate project risks, status, and technical details to business leadership.
