Oversee daily IT system operations and respond to user inquiries, collaborating closely with the internal IT team, external vendors, and business users.
Coordinate with stakeholders across departments to support and drive various IT projects.
Handle IT support requests from employees by troubleshooting issues, answering questions about computer systems, and adjusting configurations, settings, or permissions as needed to resolve problems.
Provide technical support across multiple environments, including development, testing, production, and disaster recovery.
Perform preventive maintenance on all system environments, such as applying regular patches, conducting security scans, assessing vulnerabilities, and implementing risk mitigation steps.
Manage disaster recovery tasks, including system backups and restoration processes.
Assist with IT vendor management activities.
Support IT teams during the implementation of digital projects.
Maintain accurate technical documentation, including detailed records of services performed.
Support product campaigns and customer communication platforms, while monitoring the performance and effectiveness of digital solutions.
Qualifications and Experience
University degree in a computer-related field (preferred).
Solid technical expertise with at least 5 years of experience in system support and administration, including a minimum of 2 years managing Windows system networks.
Hands-on experience setting up and managing web servers, along with knowledge of both Linux and Microsoft Windows server environments.
Proven experience in enterprise security, including setup and maintenance of firewalls, IDS/IPS systems, and anti-virus solutions.
General understanding of various IT infrastructure models, including cloud services (relevant certifications are a plus).
Ability to collaborate effectively with management, staff, contractors, and suppliers at all levels.
Independent, adaptable, proactive, and willing to travel as required.
Experience with Microsoft 365, Microsoft Intune, and Microsoft Active Directory/Entra ID setup and administration is highly desirable.
Network management experience and skills are a plus.
VMware/vSphere management experience and skills are a plus.
Good communications in Chinese and English, Mandarin is a plus.
Now Hiring: Senior Security Support Engineer in Quarry Bay (JN -112025-1992168)-Morgan McKinley