Customer Service Assistant / Officer (Insurance)
About the Job We are hiring for a well-known insurance company in Hong Kong. They are looking for friendly and helpful Customer Service Assistant Officers to join their team. This is a great chance to learn different skills, as you will handle phone calls, face-to-face service, and office work.
What You Will Do
-
Answer phone calls and emails from customers and insurance agents.
-
Help customers face-to-face at the service counter and handle basic cashier duties.
-
Make outbound calls to follow up with retail customers and agents when needed.
-
Solve customer problems quickly and politely.
-
Do general admin and other simple tasks as needed.
What You Need
-
Form 6 / Matriculated education or above.
-
At least 2 years of customer service experience in the insurance industry.
-
Good listening skills and a helpful, caring attitude.
-
Able to speak and write clearly in Cantonese, English, and Mandarin.
-
Basic computer skills, especially using MS Excel.
-
Chinese typing speed of at least 25 words per minute.
About the Insurance License (IIQE)
-
Having IIQE Paper 1 and 3 is highly preferred.
-
If you do not have the license: You can still apply! You just need to sign up for the IIQE 1 and 3 exams yourself and pass them during your probation period. The company will pay you back for the exam fees.
