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Manager, Incident Management

Job Seekers Hong Kong SAR China Sales Others

Job Summary

  • Hong Kong
  • Permanent
  • BBBH793661
  • Sep 18, 2021
  • Competitive
Job Description

This company is a large and expanding platform with diversified business lines. They are looking for a high-calibre candidate to join as the Manager, Incident Management.

This company is a large and expanding platform with diversified business lines. They are looking for a high-calibre candidate to join as the Manager, Incident Management.

Responsibilities

  • Act as the Person-in-charge for large events looking after all relevant functions including but not limited to Incident Management and System Monitoring and perform incident management duties
  • Set up and enhance the reporting control
  • Manage the operation systems and set up preventive measures and work plans to govern routine operations and secure business' smooth running under the 7x24 environment
  • Manage ongoing logistics under crisis and abnormality such as the new work and operations flow under COVID
  • From the operation's perspective, lead the implementation of systems and partner with the IT team to ensure the implementation and maintenance of systems are smooth from the technical perspective
  • Manage a team of 10+ people
  • Contribute to the strategic planning for the department and the team

Requirements

  • Bachelor's degree gained from a reputable university
  • At least 10 years of relevant experience gained from large companies
  • Incident management and contact centre experience would be strongly preferred
  • Excellent command of English and Cantonese
  • May be required to work on public holidays occasionally

To apply online, please click the "Apply" button below. For a confidential discussion about this role, please contact David Yung on +3907 3932 or dyung@morganmckinley.com.

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Consultant Details

Consultant Details

David Yung
David Yung
  • Associate Director | Accounting & Finance Recruitment
  • +852 3907 3932
  • dyung@morganmckinley.com