Customer Service Specialist, Leading Entertainment Group

Job Description

Exciting opportunity to join a leading entertainment group! They are now seeking for an experienced Customer Service Specialist to join their dedicated team to serve their premium customers.

About the company

Our client is a well-known entertainment group in HK with a huge customer base from local and overseas markets. They have various well-developed products and premium experiences for customers.

About the role

This role is responsible for building trust and good relationship with premium customers and providing excellent customer service.

Responsibilities

• Handle daily customer enquiry and provide information in response to customers' inquiries, concern and requests
• Ensure high service quality and operational efficiency
• Develop and maintain positive and close relationship with customers
• Reserve and arrange VIP services including room booking, catering and other facilities
• Greet customers during events or other retention activities
• Coordinate with other internal departments to deliver best services to customers

Requirements

• Diploma holder or above
• 3+ years of customer facing experience, preferably in hospitality industry
• Good communication, interaction and coordination skills
• Energetic, sociable, proactive candidate
• Able to work in shift hours and weekends
• Excellent command in English, Mandarin and Cantonese

Offers

• Stable environment
• Discretionary bonus
• Full medical coverage
• Yearly salary review
• Career path