Job Summary
- Hong Kong SAR
- Permanent
- JN -082023-1944655
- Aug 15, 2023
- HK$26k -30k pm
Job Description
Exciting opportunity to join a leading entertainment group! They are now seeking for an experienced Customer Service Specialist to join their dedicated team to serve their premium customers.
About the company
Our client is a well-known entertainment group in HK with a huge customer base from local and overseas markets. They have various well-developed products and premium experiences for customers.
About the role
This role is responsible for building trust and good relationship with premium customers and providing excellent customer service.
Responsibilities
- Handle daily customer enquiry and provide information in response to customers' inquiries, concern and requests
- Ensure high service quality and operational efficiency
- Develop and maintain positive and close relationship with customers
- Reserve and arrange VIP services including room booking, catering and other facilities
- Greet customers during events or other retention activities
- Coordinate with other internal departments to deliver best services to customers
Requirements
- Diploma holder or above
- 3+ years of customer facing experience, preferably in hospitality industry
- Good communication, interaction and coordination skills
- Energetic, sociable, proactive candidate
- Able to work in shift hours and weekends
- Excellent command in English, Mandarin and Cantonese
Offers
- Stable environment
- Discretionary bonus
- Full medical coverage
- Yearly salary review
- Career path
Consultant Details
Consultant Details

Josephine Loong
- Senior Consultant | Sales & Marketing Recruitment