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Customer Service Specialist, Leading Entertainment Group

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Job Summary

  • Hong Kong SAR
  • Permanent
  • JN -082023-1944655
  • Aug 15, 2023
  • HK$26k -30k pm
Job Description

Exciting opportunity to join a leading entertainment group! They are now seeking for an experienced Customer Service Specialist to join their dedicated team to serve their premium customers.

About the company

Our client is a well-known entertainment group in HK with a huge customer base from local and overseas markets. They have various well-developed products and premium experiences for customers.

About the role

This role is responsible for building trust and good relationship with premium customers and providing excellent customer service.


  • Handle daily customer enquiry and provide information in response to customers' inquiries, concern and requests
  • Ensure high service quality and operational efficiency
  • Develop and maintain positive and close relationship with customers
  • Reserve and arrange VIP services including room booking, catering and other facilities
  • Greet customers during events or other retention activities
  • Coordinate with other internal departments to deliver best services to customers


  • Diploma holder or above
  • 3+ years of customer facing experience, preferably in hospitality industry
  • Good communication, interaction and coordination skills
  • Energetic, sociable, proactive candidate
  • Able to work in shift hours and weekends
  • Excellent command in English, Mandarin and Cantonese


  • Stable environment
  • Discretionary bonus
  • Full medical coverage
  • Yearly salary review
  • Career path


Consultant Details

Consultant Details

Josephine Loong
Josephine Loong