Concierge - CS specialist - Luxury Brand (Mon - Fri, 9-6pm)

    Hong KongPermanentCompetitive
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    3 days ago
    JN -092024-1969084

    Concierge - CS specialist - Luxury Brand (Mon - Fri, 9-6pm)

    Hong Kong Permanent Competitive

    About the job

    Responsibilities:

    • Greet and assist customers at the service center, ensuring a welcoming environment.
    • Provide product knowledge to build trust and understanding with customers.
    • Share customer feedback and product experiences with management for continuous improvement.
    • Follow up on customer requests to ensure services are completed accurately and in a timely manner.
    • Maintain and update service systems and customer databases.
    • Monitor service processes to ensure timely completion and communication.
    • Handle customer inquiries via phone, providing accurate information and assistance.
    • Communicate effectively with customers to ensure information is delivered and updated promptly.
    • Update systems and relay information to relevant departments to ensure timely follow-up on service updates.

    Requirements:

    • Minumum 2 years of working experience in the customer service field, ideally from avaiation, hospitality and luxury retail background
    • Fluent in English, MandariN
    • Strong interpersonal skills to build rapport with customers and colleagues
    • Empathy and patience when dealing with customer inquiries or complaints