Engineering a Global Centre of Excellence for Professional Services Leader

A multinational professional services firm sought to scale operations and access specialist talent through an offshore global delivery centre. The goal was to establish a high-performing hub supporting multiple geographies while maintaining quality, governance, and operational resilience.

Our Approach

We acted as strategic advisors from concept to execution. Our remit evolved from architecting the delivery strategy to leading implementation, providing end-to-end support including operational build and talent mobilisation.

What We Delivered

• Strategic advisory: Guidance on organisational design, competitor benchmarking, and location and workforce feasibility.
• Implementation: Managed the turnkey setup, legal entity formation, HR policies, EVP and benefits design, facilities, and office launch aligned to the client’s culture.
• Tech-Enabled Governance: Migrated suppliers and contractors to a single compliant VMS platform.
• Resourcing: Built a dedicated talent acquisition engine, including executive search for leadership roles, onboarding 300 initial team members, and supporting ongoing scale.