We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced operation on a temporary basis.
This is a great opportunity for someone who prides themselves on delivering exceptional customer service, thrives in a collaborative environment, and enjoys being busy.
The Role
You will be responsible for providing best-in-class customer service to a wide range of stakeholders ensuring the operation runs efficiently and effectively at all times.
Key Responsibilities
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Acting as a key point of contact for customers via phone and email, responding in a timely and professional manner
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Building and maintaining strong customer relationships
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Liaising effectively with internal teams to support daily operations
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Handling customer queries and complaints efficiently and professionally
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Assisting with delivery queries and resolving issues
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Generating quotes and ensuring all queries are dealt with accurately
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Completing all documentation and data input accurately and to company standards
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Ensuring daily reporting is completed on time and to a high standard
About You
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Previous experience in customer services
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Excellent communication skills, both written and verbal
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Strong attention to detail and high levels of accuracy
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Confident handling queries and complaints in a professional manner
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Well organised, proactive, and able to work under pressure
If you are looking for a short-term opportunity with possible long-term potential, and enjoy working in a customer-focused, operational role, we'd love to hear from you
