We have an exciting opportunity for a customer focused individual to join a very successful, international business with modern offices in Surrey. This is a well established organisation with a globally successful brand, who can offer excellent opportunities for career progression and have an outstanding benefits package and working environment for their employees.
This is a hybrid role working both from the office near Leatherhead, Surrey, and from home. Please note, applicants must drive due to the location of the office.
The role is Collections Executive and the focus is to deliver effective arrears support to customers, prioritising excellent customer outcomes. Responsibilities include:
- Manage customer queries with empathy and professionalism, adhering to regulatory standards
- Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans
- Maintain a good understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers
This role requires outstanding communication skills and a genuine customer focus. We are looking for someone who has proven experience in a Collections role, with an understanding of Consumer Duty regulations.
Alongside a competitive salary of up to £32k, this company offers excellent benefits including free on site parking, hybrid working, excellent pension contributions, annual bonus, private medical care, life assurance, onsite gym, 25 days holiday plus Bank Holidays and more.
For more information apply now!
