Job Title: Business Assurance ManagerLocation: Epsom
Salary: Competitive Working Hours: 9am - 5.30pmWorking pattern: Hybrid (2 days in the office, 3 days from home) Reports to: Senior Manager, Assurance
Direct Reports: 10
Regulated Role: Yes - Senior Manager and Certified *Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location
Business Assurance Manager
This role is responsible for leading a team of Quality Assurance and Outcomes Testing specialists. You'll plan, manage, and report on their work within a regulated environment, supporting team development, improving operational processes, and helping deliver excellent customer outcomes.
Key Responsibilities:
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Lead and support the Quality Assurance and Outcomes Testing teams.
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Oversee reviews of business processes, service quality, performance, and compliance.
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Design and maintain frameworks to support assurance activities in line with regulatory and business needs.
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Continuously evaluate the effectiveness of assurance activities and suggest improvements.
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Develop and support the team through coaching, training, and performance management.
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Work closely with Training and Competency teams to address business development needs.
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Present assurance insights and metrics to senior leadership and operational forums.
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Keep policies and procedures up to date, ensuring proper review and governance.
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Facilitate calibration sessions to ensure consistent standards across the assurance function.
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Support annual assurance planning and risk assessments.
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Promote a culture of continuous improvement and good customer outcomes.
Experience & Skills Required:
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Experience in managing or leading a team.
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Strong communication and interpersonal skills.
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Coaching or training experience.
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Skilled in Microsoft Office tools.
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Experience in Quality Assurance or Outcomes Testing functions.
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Able to simplify complex information for reporting and presentations.
Attributes & Behaviours:
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Highly organised with strong time management skills.
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Detail-oriented and quality-driven.
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Collaborative mindset with strong interpersonal skills.
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Comfortable working with all levels of the organisation.
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Adaptable, proactive, and open to change.
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Capable of managing both policy adherence and customer outcome-focused testing
Benefits:
- Hybrid working (2 days in the office, 3 days remotely).
- Access to car schemes for you and your family.
- Excellent pension scheme with up to 6% employee and 15% employer contributions.
- Generous annual leave (25 days) with holiday purchase options.
- Private Medical Healthcare for you, your partner, and children.
- Group Income Protection cover with wellbeing services.
- Employee Assistance Program and other health initiatives.
- Onsite gym, sports/social club, and other health-focused programs.
