Location: Bicester (Hybrid, 3 to 4 days onsite per week)
Salary: Up to £28,000 per annum
Benefits: Healthcare cover, pension scheme, onsite parking, plus additional company specific perks
About the Role
An opportunity has arisen for a Business Support Administrator to join an established operations team in Bicester. Operating on a hybrid schedule with 3 to 4 days onsite each week, this post involves providing administrative, fleet management, and client support via telephone, email, and live chat. You will handle daily system updates, maintain client accounts, and ensure smooth operational workflows across multiple internal platforms.
Key Responsibilities
- Respond to incoming telephone calls, email inbox enquiries, and live chat messages from clients and stakeholders.
- Validate driving licences online, set up new user accounts, and assist clients with web portal access.
- Process vehicle orders, track loan agreements, manage penalty charge notices, and update fleet records.
- Generate, format, and issue daily and weekly status reports for clients and internal management.
- Process telephone payments and maintain up to date records across database systems.
Applicant Requirements
- Sound, proven working knowledge within an in house or office based customer service and administrative role.
- Candidates with background experience limited to retail environments will not meet the criteria for this office position.
- Strong IT literacy with the ability to learn new systems and multitask across several software platforms.
- Excellent written and verbal communication skills with high accuracy when completing detailed administrative tasks.
- Ability to work onsite in Bicester for 3 to 4 days weekly.
Package and Benefits
- Competitive salary up to £28,000 per annum depending on experience.
- Hybrid working arrangements.
- Healthcare scheme.
- Company pension scheme.
