ServiceNow Architect

Enterprise Architect - ServiceNow (Telecoms) | Inside IR35 | 6-Month Contract

We're working with a leading consultancy on a high-profile telecoms transformation programme and are looking for an experienced Enterprise Architect with deep ServiceNow expertise to join on an initial 6-month contract (likely to extend).

This is a hybrid role, requiring 3 days per week onsite in either London or Reading.

The Role

You'll play a key role in shaping and delivering enterprise-scale ServiceNow architecture across a complex telecoms environment. This is a strategic position, driving platform standardisation, governance, and best practice across multiple modules.

Key Responsibilities

• Define end-to-end ServiceNow architecture for large-scale enterprise programmes

• Translate business requirements into scalable technical solution designs

• Lead architecture and best practice across key ServiceNow modules, including:

  • TSM

  • TSOM / ITOM

  • IRM / GRC

  • SPM

  • OMT

  • CSM

  • HRSD

  • SecOps

• Design integrations, data models, workflows, and technical frameworks

• Drive platform governance, standardisation, and scalability across the organisation

Requirements

• Proven experience as an Enterprise Architect within the telecoms domain

• Strong exposure to OSS/BSS environments

• Extensive background as a ServiceNow Architect / Solution Architect

• Deep knowledge of multiple ServiceNow modules and platform capabilities

• Demonstrated experience delivering enterprise-scale ServiceNow solutions

• Strong stakeholder engagement and ability to operate at a strategic level

Details

• Contract Length: 6 months initial (high likelihood of extension)

• IR35 Status: Inside IR35

• Location: Hybrid - 3 days onsite (London or Reading)

• Start: ASAP