Morgan McKinley Northern Home Counties are representing a growing brand in Luton, seeking a Credit Controller to join their established finance team.
This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional to join a successful and expanding organisation. Based in Luton, you will play a key role in managing outstanding debt, resolving invoice queries, and ensuring cash collection targets are achieved while maintaining strong customer relationships.
The Role:
The primary purpose of this position is to investigate, identify, and resolve outstanding invoice issues, ensuring prompt payment collection and reducing aged debt across the ledger.
Key Responsibilities:
- Communicate with customers and operational teams to resolve account queries.
- Build and maintain strong customer relationships through regular phone and email contact.
- Manage aged debtors and implement effective debt collection processes.
- Chase and collect overdue payments while maintaining a professional and customer-focused approach.
- Investigate payment delays and work proactively to resolve disputes.
- Maintain accurate customer records and account information.
- Process and allocate unallocated payments as required.
- Update and improve spreadsheets, databases, and reporting tools where appropriate.
- Support sales invoicing activities and provide assistance across the wider accounts team.
- Ensure collection targets are achieved while promoting customer goodwill.
Skills & Experience:
- Previous Credit Control or Accounts Receivable experience is highly desirable.
- Strong Microsoft Office skills, particularly Excel.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to work independently and use initiative.
- Excellent organisational and time management skills.
- Ability to prioritise workload and meet multiple deadlines.
- Confident and professional telephone manner.
- Strong problem-solving and decision-making abilities.
- Resilient and adaptable within a growing and evolving business.
- Team player with a positive and enthusiastic approach.
