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Customer Service Assistant (Hybrid / Remote working)

Job Seekers United Kingdom Office Support & Secretarial

Job Summary

  • Uckfield
  • Temporary
  • BBBH800014
  • Nov 25, 2021
  • £10 - £15ph
Job Description

Morgan McKinley's Sussex team is looking for Customer Service Assistant to work on a temporary basis until the end of January 2022. The Customer Service temp role is based in Uckfield, East Sussex, working for a well established business.

Location: Uckfield, East Sussex - hybrid and remote working options available

Pay Rate: £9-9.70 per hour

Hours: 37.5 hours a week Mon-Fri

Duties will include:

  • Delivering excellent customer service internally and externally.
  • Handling a high number of inbound and outbound calls
  • Responding to queries in a timely manner
  • Loading and closing cases, escalating complex cases
  • Booking telephone and face to face appointments, rescheduling appointments when necessary and ensuring all the required documentation is loaded onto the system ahead of the scheduled appointment.

Skills and experience required:

  • Previous customer service experience
  • Excellent communication skills and a confident and professional phone manner
  • Good IT skills including Word, Excel, Outlook and preferably have used databases
  • Exceptional attention to detail

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Faye Thornhill
Faye Thornhill
  • Senior Consultant | Business Support, HR & Finance Recruitment
  • +44 (0) 1293 523 400
  • fthornhill@morganmckinley.com