Production Support Engineer (Contract)
- BBBH769362 Nov 29, 2020 S$5-9k pm
Production Support Engineer
Our client is a Top Global Banking organization! They are looking for an experienced Production Support Engineer to join their team.
RESPONSIBILITIES AND DUTIES
- Use of monitoring tools to proactively identify and research potential production incidents.
- Respond to alerts regarding potential production incidents.
- Escalate to advanced support as needed for problem resolution.
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
- Perform all environment routing, cycling, and implementation of splash pages.
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
- Develop procedures for troubleshooting and possible resolution of issues.
- Execute procedures reliably and escalate appropriately to solve incidents quickly
- 4+ years, experience in technology domains support
- Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
- Strong influencer, facilitator, and collaborator.
- Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
- Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
- Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
- Experience in a large IT production support environment
- Basic understanding/exposure to ITIL/ITSM.
- Ability to work in non-contiguous shifts including the potential for weekend days.
- ITIL Foundation/Intermediary certification
- Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management
If you feel you have the right skills and experience for the role, kindly submit your updated CV in word format to firstname.lastname@example.org
Referrals are greatly appreciated.
EA Licence No: 11C5502
EA Registration Number: R1877789
Consultant | IT Contract & Interim Solutions Recruitment
+65 6818 3138