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Client Service Advisor - 12 months contract

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Job Summary

  • Singapore
  • Contract
  • BBBH831882
  • Oct 21, 2022
  • Competitive
Job Description

Morgan McKinley is working in partnership with a leading bank currently looking for a 12 months contractor to join their team. This position reports into the Client review head.

Client Service Advisor

Job Description

  • Shift Rotational flexibility is a must. Current hours available are 6/7am - 9:00pm SGT, which comprises of Australian, Singapore starting at 6/7am, 9am respectively. Some overtime, holidays and after hours work may be required.
  • To deliver technical phone support, email resolution for the bank's E-Banking Portal in a timely manner with error-free quality concerning functionality inquires to large corporate, middle market external and internal clients.
  • Prompt and accurate escalation of Client's unresolved E-Banking enquiries or complex enquiries to Tier 2 and to follow through in an end-to-end manner.
  • Incident Management, Problem Management and Service Level Management in a timely manner. Identify, resolve and discover root causes through research and analysis to provide solutions to basic service requests in a timely manner with error-free quality.
  • Ability to think in a swift and strategic manner to maintain high first-call resolution rate.
  • Systematically gather and analyse relevant information to accurately define a problem. Solicit input from clients and business partners to produce permanent solutions rather than quick fixes
  • To evaluate the support and service delivery processes and recommend measures that would optimize efficiency and effectiveness of processes within your care.
  • Understand, apply and constantly keeping abreast with the bank's system security policies and practices.
  • Maintain processes and technical documentation to ensure they are up-to-date
  • Maintain up-to-date working knowledge of the bank's client access products/services, payment and trade capabilities, internal operations and local practices
  • Ability to do real-time logging of support cases and month end reporting required.
  • Daily duty rotation of voicemail lunch and blackberry duties.

As a successful applicant, you would have the following Skills & Qualifications:

Competencies & Personal Traits

Past Experience

  • Previous experience in banking or related position would be a distinct advantage
  • Client Servicing and/or technical servicing experiences are added advantage.

Technical skills

  • Candidate must also possess strong analytical and troubleshooting knowledge of current Windows operating systems, Internet browsers, web-based banking products, computer/mobile hardware and software environments.
  • Current and updated with existing and forthcoming technological advancement in the Computer Science and Corporate Banking environment.

General competencies

  • Strong verbal and written communication skills, teamwork and flexibility are required.
  • Friendly and cheerful nature with the desire to go above and beyond for Clients.
  • Ability to working in the fast-paced and pressurized environment.
  • Client focused, solution-oriented approach to problem solving.
  • Strong verbal and written communication skills, teamwork and flexibility are required.
  • A self-motivated, friendly team player with good interpersonal skills as well as the ability to work independently

If you're interested in this role, please send your updated CV (word format) to fleow@morganmckinley.com for a confidential discussion

Referrals are greatly appreciated.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

Registration No: R21101982

Registration Name: Fabian Leow

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as a notification that you have not been shortlisted

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Consultant Details

Consultant Details

Fabian Leow
Fabian Leow
  • Associate Consultant | Compliance Recruitment