Ad & Commerce Operation Specialist (Thai Speaking) 12 months

Job Description

This is a renowned American Multinational Corporation providing social networking, advertising, and business insight solutions who is looking for a contractor in quality assurance of Digital Market

• Own testing operational execution in coordination with internal teams supporting workflows such as, recruitment outreach, campaign QA, and performance tracking across multiple projects
• Develop and translate on boarding guides, feedback surveys and email communication from English to Thai
• Translating on boarding and leading feedback in one to one calls with recruited sellers
• Monitor and troubleshoot progress and performance of test campaigns to ensure overall program quality and consistency
• Triage incoming requests, utilizing technology, superior customer service and judgement - Responding within a timely manner and working one to one in real time
• Gather leanings and insights for internal teams to help further develop and evolve our products, as well as our advertising partners to help them achieve their marketing objectives
• Actively participate, collaborate, and add value to weekly training and operational meetings to quickly implement new practices
• Identify tool and process efficiency gains with analytical perspective

Skills

• Fluent in Thai and English
• 2+ years experience directly managing digital marketing paid advertising campaigns and thorough understanding of major success metrics
• 2+ years experience managing client - facing communication concerning Digital Ads Manager/ campaign set-up per internal direction
• Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software
• Experience in working on research studies (A/B tests, surveys, interviews)
• Ability to remain cool under pressure and effectively multi-task across multiple responsibilities and magnitudes of scale - maintaining an exceptional level of quality
• Proven ability to manage multiple projects and work in a high-performance team environment
• Previous tech and/or international company experience a plus

Education

• Bachelor's Degree
• Requirements - Thai (Read, Speak, Write) & English (Read, Speak, Write)

please send your updated CV (word format) to apang@morganmckinley.com for a confidential discussion

Referrals are greatly appreciated.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

Registration No: R21100205

Registration Name: Andrewina Pang

I regret to inform that only shortlisted candidates will be contacted, therefore if you do not receive a response within 14 days please accept this as a notification that you have not been shortlisted