Service Desk Analyst

Join a leading travel technology company as a Service Desk Analyst to provide technical support, ensuring seamless operations and high customer satisfaction.

Roles/Responsibilities

• Provide second-level support for technical issues and service requests, resolving them promptly and effectively.
• Offer in-person support at Head Office locations, handling hardware repairs and troubleshooting for desktops, laptops, printers, and mobile devices.
• Maintain IT systems, including user account management and software installations.
• Prioritize and escalate incidents and service requests, ensuring thorough documentation and troubleshooting.
• Share knowledge by training Level 1 employees, cross-training peers, and creating knowledge base articles.

Required skills

• Minimum 2 years of experience in onsite or desktop support roles.
• Strong understanding of hardware, PC support, and standard operating environments.
• Excellent communication and customer service skills, with the ability to build and maintain relationships with support teams.
• Highly self-motivated, detail-oriented, and capable of working in high-pressure environments.
• Fluent in Japanese and Business-level English.

About our client
A global leader in travel technology, transforming travel through innovative solutions and exceptional service.