Back to job search View more
Senior Helpdesk Support Engineer Tokyo - Global Financial IT
Tokyo Permanent ¥8M to ¥11M
About the job
Join a dynamic global financial services leader where your expertise ensures smooth IT operations and exceptional user support. As a Senior Helpdesk Support Engineer, you'll play a key role in driving reliable IT performance, supporting global teams, and enhancing end-user satisfaction in a fast-paced environment.
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues while maintaining detailed incident documentation.
- Manage installations, upgrades, and system configurations to ensure business continuity.
- Support video conferencing systems across multiple global locations.
- Collaborate with IT teams to monitor systems, address alerts, and ensure SLA compliance.
- Provide high-level support for hardware, software, and network issues via phone, email, and in-person.
Required Skills and Qualification
Experience:
- 5-7 years in IT support roles within enterprise environments.
- Strong background in Microsoft 365, remote support tools, and ticketing systems.
- Proven ability to deliver senior-level support in fast-paced environments.
Soft Skills:
- Strong problem-solving capabilities with a customer-first mindset.
- Ability to manage multiple priorities while remaining calm under pressure.
Language Requirements
- Japanese: Native level
- English: Fluent (Professional communication required)
Preferred Skills & Qualifications
- Flexibility to provide after-hours P1 support as part of an on-call schedule.
- Familiarity with infrastructure management, configuration, and testing strategies.
- Experience in financial services IT environments a plus.
About the Company
Our client is a globally recognized financial services leader with a collaborative and innovative culture. They provide a supportive, low-turnover environment that values professional growth, global teamwork, and inclusion. By investing in cutting-edge technologies, they empower employees to deliver lasting impact in the financial services industry.
Why You'll Love Working Here
- Opportunity to move into managerial positions and grow your career.
- Global impact through cross-border collaboration.
- Flexible working environment with modern IT tools and practices.
Don't Miss Out - Apply Now!
