Join a global professional services firm that provides accurate corporate and executive intelligence. As a Q&A Client Support Account Manager, you will strengthen relationships with Japanese clients, ensure service quality, and support business growth. This position requires strong communication skills, a client-first mindset, and the ability to collaborate with cross-functional teams to deliver excellence.
Key Responsibilities
- Conduct quality audits and report reviews to ensure accuracy and compliance with client expectations.
- Track and analyze errors and performance trends, providing feedback to improve service standards.
- Serve as the primary contact for Japanese clients, addressing inquiries and maintaining long-term relationships.
- Support program optimization, including SLA reviews, process documentation, and workflow improvements.
- Promote services and communicate new solutions to drive client growth and satisfaction.
- Collaborate closely with internal teams to ensure smooth operations and compliance with data protection standards.
- Participate in ad hoc projects and initiatives to enhance client experience and operational performance.
Required Skills and Qualifications
Experience:
- At least 1 year in client management, account service, or customer-facing roles.
- Strong understanding of Japanese business culture and client expectations.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and project management abilities with multitasking capacity.
Language Requirements:
- English: Native or near-native level with excellent communication and presentation skills.
- Japanese: Business-level proficiency (spoken and written).
Soft Skills:
- Commercial awareness and understanding of market trends.
- Strong problem-solving and influencing skills to drive client satisfaction.
- Ability to build and maintain relationships with senior client stakeholders.
Preferred Skills & Qualifications
- Experience working in Japan or with Japanese clients.
- Familiarity with quality assurance or background screening processes.
- Capability to work independently while effectively collaborating with internal teams.
About the Company
Our client is a global professional research and intelligence firm dedicated to delivering precise insights and high-quality client services. The company values teamwork, continuous learning, and professional development. You'll join an international and bilingual environment where collaboration, innovation, and client excellence are key drivers of success.
Why You'll Love Working Here
- Build your career in client success and HR solutions.
- Hybrid workstyle promoting flexibility and work-life balance.
- Structured training programs and mentorship for continued growth.
- Collaborative team culture focused on support and shared success.
- Clear career progression pathways in a growing global firm.
Don't Miss Out - Apply Now!
