ITIL Manager (Contract)

We are partnered with our client to have an expert in ITIL lead their IT operations on a global scale.

Roles/Responsibilities

• Analyze IT services and performance, driving initiatives to improve and resolve issues
• Oversee all areas of IT including application and infrastructure side, partnering with global team to design and implement defect reduction programs
• Work with incident and change management teams to identify root causes and implement preventative plans to improve performance
• Continuously maintain report data and create an environment where report requests can be handled at any time.
• Drive regular IT Incident Review Meetings and partner with business stakeholders

Required skills

• 3+ years of ITIL experience
• Business fluency in Japanese and English
• Experience in cloud (AWS/Azure, etc.)

About our client

Our client is a leading player in the insurance in the insurance space. Their business philosophy is based around local leadership that leverages a global reach, and they are seeking IT leadership that can balance working with both the global side and the Japan business.