Customer Success Project Manager

Seeking someone with customer success and project management skills to enhance client operations.

Roles/Responsibilities

• Develop and improve Standard Operating Procedures for client operations
• Oversee and map out processes for new client onboarding
• Identify and improve operational efficiency and service quality
• Use tools like RPA and Power Automate to streamline workflows and reduce manual tasks

Required skills

• Ability to develop and document clear procedures for client operations
• Manage and oversee projects to improve and automate operations
• Strong communication skills

Personal Attributes

• Proactive action
• Detailed orientated

About our client

Our client is a leading global company that provides computer-based testing solutions across various industries. They excel in providing their clients with excellent level of customer service.