Join a leading electronic trading platform provider as a Customer Success Manager, serving as the primary point of contact for clients in the electronic foreign exchange (FX) space. You will play a critical role in ensuring customer satisfaction, driving revenue growth through cross-selling opportunities, and developing trusted advisor relationships with key accounts and executive sponsors. This is a unique chance to contribute to the success of a fintech leader while working in a fast-paced and innovative environment.
Key Responsibilities
- Serve as the primary contact and build long-term client relationships in electronic FX.
- Identify and communicate cross-selling opportunities to support revenue growth.
- Develop trusted advisor relationships with key accounts, stakeholders, and executives.
- Provide clear updates on progress and initiatives to both internal and external stakeholders.
- Take ownership of client requests, delivering exceptional day-to-day service.
- Enhance the organization's reputation by proactively driving client satisfaction.
Required Skills and Qualifications
Experience:
- Proven client or account management experience within financial intermediaries, such as brokerages or technology providers.
- Strong ability to communicate, present, and influence across all organizational levels, including C-suite executives.
- Demonstrated success delivering client-focused solutions tailored to customer needs.
- Deep knowledge of electronic FX; multi-asset knowledge preferred.
Soft Skills:
Language Requirements
Preferred Skills & Qualifications
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Experience working in fintech, electronic trading, or multi-asset platforms.
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Ability to thrive in a fast-paced and entrepreneurial environment.
About the Company
Our client is a fintech leader providing cutting-edge electronic trading technology to financial institutions worldwide. Their platforms enable efficient market access, liquidity, and execution across multiple markets. With a strong global presence, they combine innovation, speed, and scalability to drive growth and transformation in the financial services industry.
Why You'll Love Working Here
- Work with cutting-edge electronic trading technology.
- Opportunity to thrive in a fast-paced, results-driven fintech environment.
- Startup-like culture with high growth potential in the financial markets.
- Global team environment leveraging both Japanese and English.
- Exposure to new technologies with strong market impact.
Don't Miss Out - Apply Now!
