Account Manager

Morgan McKinley Northern Home Counties are proud to be supporting a leading financial services business, recruiting for an Account Manager. This role will take ownership of the EC and Lease portfolio, ensuring strong performance, customer retention, and loss control, while also driving credit program adoption across the network.

Main Duties and Responsibilities:

• Manage receivables, controlling delinquency and minimising net losses
• Build strong relationships with franchisees and regional sales teams
• Resolve customer credit and delinquency issues to ensure retention
• Oversee collections activity, including skip accounts and legal actions
• Promote and train the field on credit program features and benefits
• Provide portfolio analysis, reporting, and forecasts to management

Person Specification:

• 2-4 years' experience in credit control, collections, or financial services
• Strong communication and relationship-building skills
• Organised, detail-focused, and proactive
• Confident using Microsoft Office and adaptable to new systems
• Positive attitude with the ability to work independently and as part of a team

Salary & Benefits:

This is a full-time, in-office role based in Kettering, working 37.5 hours per week across shifts between 8:30 AM - 5:30 PM. The base salary is £28,000, with possible bonuses.