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    Front Office Manager

    LimerickPermanentCompetitive
    Back to job search
    3 weeks ago
    JN -052025-1982388

    Front Office Manager

    Limerick Permanent Competitive

    Front Office Manager

    About the job

    Morgan McKinley is delighted to be partnering with a leading hospitality group to recruit a Front Office Manager for their Limerick location. As the Front Office Manager, you are instrumental in providing guests with a warm and professional experience. You will be accountable for consistently delivering top-quality customer service and ensuring guests receive exceptional care at all times, to the best of your capabilities.

    Responsibilities:

    • Deliver exceptional customer service at all times and handle guest queries or complaints professionally.
    • Maintain strong internal communication and promote good customer relations within the team.
    • Oversee daily Front Office operations, ensuring accuracy in administrative tasks, reports, and transactions.
    • Ensure adherence to company policies on accounting, credit, cash handling, and key management.
    • Stay informed on hotel services, packages, and promotions to support up-selling and revenue goals.
    • Manage group reservations, debtor accounts, and ensure timely invoicing and payments.
    • Lead, motivate, and train Front Office staff while maintaining high standards of appearance and hygiene.
    • Prepare staff rosters within budget and attend departmental meetings as needed.

    Requirements:

    • Proven experience in a front office or guest-facing supervisory/management role within the hospitality sector.
    • Excellent customer service skills with the ability to handle complaints in a professional and courteous manner.
    • Strong organisational and administrative abilities with a keen eye for detail and accuracy.
    • Good knowledge of hotel operations, including reservations, billing, and front desk systems.
    • Effective communication and leadership skills to manage and motivate a team.
    • Flexibility to work a variety of shifts while maintaining high standards under pressure.
    • Understanding of hotel accounting procedures, including cash handling, credit policies, and debtor management.

    If this sounds like the role for you, please apply today! Alternatively, you can contact Aoife on: 061-430940.

    © 2025 Morgan McKinley
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