Liaise with business users, vendor and internal IT team to ensure smooth delivery of the project
Participate in project sync-up and business review recurring meeting.
Provide weekly status update with technical detail to IT operation team.
Provide business and functional analysis to determine if a solution has fulfilled the
business/operational/audit requirements, and assist Project manager and Business user report issue
with technical detail for troubleshooting.
Work with different systems' vendors and IT team to ensure new PMS deployment and integration
with co-related system work well.
Work with vendor to prepare and update the documentation of user manuals, SOP, data flow and
system integration diagram etc.
Work with Project Manager, vendor and IT operation to arrange knowledge transfer, complete
service design and all necessary project handover documents, let the project can smoothly transition
to operation.
Support user acceptance test, parallel runs and go-live
Experience
Minimum 6 years of working experience in Business Analyst functions or equivalent
Minimum 4 years working experience in Hospitality industry, with good understanding of day-to-day
business operations
Familiar with Agile Development Methodology is an advantage
Education
Bachelor Degree in IT, Business Systems or equivalent
Skills / Competencies
Excellent communication skills in both written and spoken English and Chinese
Excellent problem-solving skills, process management and negotiation skills
Candidates possesses software development experience will be an added advantage
Familiar with Hotel, Casino and Retail operations will be an added advantage
Well-organized, self-motivated and able to work under pressure
