Aftersales Specialist, Luxury Brand

About the role

This role is responsible for building trust and good relationship with premium customers and providing excellent customer service.

Responsibilities

• Handle daily customer enquiries face-to-face and via phone calls and emails
• Manage and resolve customer complaints or problems and offer friendly support
• Provide information in response to customers' inquiries, concern and requests
• Manage customer appointments and ensure smooth delivery
• Develop and maintain good relationship with customers
• Coordinate with other internal departments to deliver best services to customers
• Prepare regular reports to review the performance and service level

Requirements

• Degree holder or above
• 3+ years of experience in customer service and aftersales services
• Expert in resolving customer issues and managing complaints with professionalism and empathy
• Preferrably from hospitality, private club or luxury retail industry
• Good communication, interaction and coordination skills
• Presentable, energetic, cheerful and detail-minded candidate
• Excellent command in English, Mandarin and Cantonese