Technical Operations Analyst
Contract: 12 month daily rate contract
Fully remote anywhere in Ireland
You'll be a vital part of this team, playing a key role in ensuring that all incoming client orders and cases are processed and routed quickly and accurately. You'll work closely with stakeholders across the organisation
This is a dynamic role where you'll get to wear many hats and constantly learn new things. You'll be surrounded by dedicated, smart people who are passionate about their mission. You'll have the opportunity to make a real impact on operations and will be proud of the work you do.
Responsibilities
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Process incoming client orders for new products, ensuring they are handled efficiently and correctly.
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Develop, analyse and refine operational processes to improve efficiency and customer onboarding.
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Implement and maintain new policies and procedures as our products and services evolve.
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Identify opportunities to automate processes for a faster, more streamlined experience.
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Collaborate with teams like Sales and Client Success to answer questions and resolve issues related to product activation and invoicing.
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Support stakeholders across the organization by ensuring their needs are met and feedback is shared.
Required Skills:
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2+ years of professional work experience.
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High attention to detail and a passion for continuous improvement.
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2+ years of experience with Salesforce (or a similar CRM).
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Experience with process creation and optimization.
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A client-service mentality with a willingness to collaborate.
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Excellent oral and written communication skills.
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Strong analytical and problem-solving abilities.
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Proficiency with documents, spreadsheets, and presentation software (e.g., Google Suite, Microsoft Office).
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The ability to take initiative and work effectively with limited supervision.
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A baseline technical understanding to bridge the gap between clients and our engineering teams.
Nice to have:
- Experience with Salesforce Case Management and Reporting.
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A passion for operations and experience in a fast-paced, startup environment.
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Knowledge of the tech or recruiting/staffing industry.
No sponsorship available
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