Talent Enablement Advisor (HR Business Partner)
This role is a maternity leave cover within a Dublin-based Talent Enablement team. Operating as a front-facing HR Business Partner / Senior HR Generalist, you will support a customer support operations group.
You will act as a trusted advisor to leaders and employees, partnering closely with managers to deliver people strategies that enable business performance. The role combines hands-on operational HR delivery with opportunities to contribute to strategic initiatives, particularly in areas such as management capability, team effectiveness, and performance culture.
This is a highly collaborative and fast-paced environment, requiring strong stakeholder engagement, sound judgment, and the ability to manage complex, high-volume people matters with empathy and efficiency.
Serve as the primary HR partner for assigned business areas within the Dublin operations team
Build strong relationships with leaders, providing coaching and guidance across the employee lifecycle
Support leaders in achieving business goals through effective people plans and initiatives
Act as a trusted advisor to stakeholders at all levels, including senior leaders, managers, and employees
Manage and resolve employee relations matters, including performance concerns, investigations, and conflict resolution
Support underperformance processes, including Performance Improvement Plans (PIPs)
Provide practical, compliant advice aligned with Irish employment legislation (with support from legal/ER teams as needed)
Handle a steady volume of complex cases, balancing quality and speed
Support and execute key HR cycles, including:
Mid-year and annual performance reviews
Calibration sessions (local and global alignment)
Promotions and talent decisions
Partner with leaders to drive a high-performance culture, including coaching on feedback, development, and accountability
Contribute to initiatives such as management development programmes for frontline supervisors
Coach managers through people challenges, enhancing leadership capability and team effectiveness
Support onboarding and post-hire integration to ensure strong employee experiences
Contribute to cross-functional HR projects and initiatives beyond day-to-day operations
Support policy updates, documentation, and process improvements where needed
Identify trends and insights from employee data to inform proactive actions
Work closely with a distributed Talent Enablement team across multiple locations
Collaborate with HR Centers of Excellence (Employee Relations, Legal, Total Rewards, HR Operations)
Manage queries through multiple channels (e.g., messaging platforms, email, ticketing systems, meetings)
Participate in team huddles and maintain strong communication across time zones, including occasional collaboration with US-based stakeholders
Strong experience in an HR Business Partner or Senior HR Generalist role, supporting business leaders directly
Solid background across core HR areas, including performance management, employee relations, and talent development
Working knowledge of Irish employment law and HR practices
Proven ability to manage complex and sensitive employee issues with sound judgment and discretion
Experience supporting high-performance, operational teams in fast-paced environments
Strong stakeholder management skills with the ability to influence at all levels
Ability to balance high-volume operational work with strategic contribution
Excellent communication, problem-solving, and organisational skills
Experience in multinational and/or fast-paced environments (e.g., tech, operations, or customer support organisations)
Exposure to European HR practices
Experience working with HR systems such as Workday (or similar)
Involvement in leadership development or organisational effectiveness initiatives
6-8+ years of progressive HR experience (flexible depending on depth of partnering experience)
Bachelor's degree in HR or a related field (Master's preferred)
Fluent in English
Strong collaborator with a proactive, solutions-focused mindset
High levels of empathy, care, and emotional intelligence
Ability to build trust and credibility quickly across diverse stakeholder groups
Comfortable working in a mission-driven, values-led organisation
Resilient and adaptable, with the ability to manage ambiguity and pace
